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Privacy policy
Our privacy policy defines how La Grange Liquidation (also known as Meubles chez Pierre), located in Sherbrooke in the Eastern Townships, collects, uses and protects your personal information. This privacy policy applies to all purchases made in-store and online, guaranteeing the protection of your data.
1. Commitment
This Privacy Policy explains how we collect, use, disclose and protect your personal information in accordance with applicable Quebec and Canadian laws, including :
- Act respecting the protection of personal information in the private sector (Québec)
- Personal Information Protection and Electronic Documents Act (PIPEDA - Canada)
- Bill 25 (modernization of the Quebec Privacy Act)
By using our website, visiting our store in Sherbrooke or doing business with us, you accept the practices described in this policy.
Who we are
Trade name : La Grange Liquidation / Meubles chez Pierre
Sector of activity Sales of household appliances, furniture and mattresses
Location Sherbrooke, Quebec, Canada
Service area Sherbrooke and surrounding area
2. Collection of Personal Information
2.1 Types of information collected
When you store at La Grange Liquidation, also known as Meuble chez Pierre, we may collect the following personal information:
Identification information :
- First and last name
- Mailing address (for delivery in Sherbrooke and Eastern Townships)
- Phone number
- Email address
Navigation information (website)
We may also collect information related to your navigation on our site:
- Pages visited on our site
- Time spent on each page
- Links clicked
- Cookies and similar technologies
2.2 Collection methods
The collection method is as follows:
Directly to you:
- In store in Sherbrooke
- By phone
- By e-mail
- Via our website (online forms)
- On delivery
Automatically (web browsing) :
- Cookies
- Newsletters
3. Use of Your Information
3.1 Order processing
We use your personal information for the following purposes:
- Answering your questions and requests for information
- Provide technical support or assistance
- Resolving problems and complaints
- Monitor customer satisfaction
3.2 Customer service
We use your personal information to :
- Process and complete your purchases of household appliances, furniture and mattresses
- Manage delivery to Sherbrooke, Eastern Townships and surrounding areas
- Contacting you about your order
- Issue invoices and receipts
- Manage returns, exchanges and warranties
3.3 Marketing and communications
With your explicit consent, we may use your contact information to :
- Inform you about our promotions and sales in Sherbrooke
- Send you e-mails via our newsletter
- Offer you products that may be of interest to you
- Invite you to special in-store events
You can unsubscribe at any time by clicking on the unsubscribe link in our emails or by contacting us directly.
3.4 Improving our services
We use your information to :
- Analyze purchasing habits and preferences
- Improve the user experience on our website
- Developing new products and services
- Conduct market research to better serve customers in Sherbrooke and the Eastern Townships
4. PROTECTION AND SECURITY OF YOUR DATA
Security of personal information
La Grange Liquidation, also known as Meuble chez Pierre, takes the security of your personal information very seriously. We implement the following measures:
Technical measures :
- SSL encryption (HTTPS) for all online transactions
- Secure servers with firewall
- Up-to-date anti-virus and anti-malware systems
- Regular, redundant backups
- Restricted access to databases
Organizational measures :
- Staff training on data protection
- Strict internal confidentiality policies
- Access to information limited to authorized personnel only
- Confidentiality agreements with employees
- Periodic safety audits
Physical measurements (Sherbrooke store) :
- Security and surveillance systems
5. Sharing Information with Third Parties
Sharing personal information
La Grange Liquidation may share your personal information in the following situations:
Essential service providers :
- Carriers and deliverers: To deliver your appliances, furniture and mattresses in Sherbrooke and the Eastern Townships
With your explicit consent :
- Marketing partners (only if you've agreed)
- Loyalty and rewards programs
5.2 Sharing protection
All our third-party service providers are contractually bound to :
- Use your information only for the purposes agreed - Protect your data with appropriate security measures
- Not sell or disclose your information to other parties
- Delete your data when it is no longer required
We never sell your personal information to third parties.
6. Cookies and Tracking Technologies
6.1 What is a cookie?
A cookie is a small text file stored on your device (computer, phone, tablet) when you visit our website. Cookies help us to improve your browsing experience.
6.2 Types of cookies used
Essential cookies (mandatory) :
- Necessary for site operation
- Shopping cart management
- Memorize your language preferences
Performance cookies (optional) :
- Measuring the effectiveness of our marketing campaigns
- Identifying the most popular pages
Marketing cookies (optional) :
- Facebook Pixel: Targeted advertising on Facebook/Instagram
- Google Ads: Remarketing and Google ads
- Personalize ads according to your interests
6.3 Managing your cookie preferences
You have control over cookies:
- On your first visit: A banner allows you to accept or refuse non-essential cookies.
- In your browser: You can block, delete or manage cookies via your browser settings.
- Chrome: Settings > Privacy and security > Cookies
- Firefox: Options > Privacy & Security > Cookies
- Safari: Preferences > Privacy > Cookies
- Edge: Settings > Cookies and site permissions
7. Your rights and options
User rights
In accordance with Quebec and Canadian privacy laws, you have the following rights:
- Withdraw your consent to the processing of your data
- Ask for details about how your information is used
8. Retention of Information
We keep your personal information only as long as necessary to achieve the purposes described in this privacy policy or to comply with our legal obligations.
9 Modifications to the Policy
9.1 Updates
We reserve the right to modify this privacy policy at any time to reflect :
- Changes in our business practices
- New legal requirements (e.g. Law 25)
- Technology evolution
- Improved data protection
9.2 Acceptance
Your continued use of our services following the posting of a revised policy constitutes your acceptance of the changes.
Date of last update: 21/01/2026
Contact us : - If you have any questions, concerns or requests regarding this privacy policy or the processing of your personal information, please contact us at info@electroqc.ca