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Frequently asked questions
Check out our FAQ (Frequently Asked Questions). Find answers to the most frequently asked questions about our appliances (new, open box and refurbished) as well as our furniture and mattresses in Sherbrooke.
Products & Quality
This means that the unit is sold in its current condition. All our appliances are tested by our technicians before being put up for sale.
Yes, we offer brand-new, unpacked, showroom or refurbished appliances. They are tested, verified and guaranteed.
From recognized manufacturers, official distributors, showrooms or authorized returns. All devices undergo a quality inspection.
Because we offer new models with open boxes, slight cosmetic defects or end of line. The result: 10 % to 30 % less than the big-box stores, without compromising on performance.
A new appliance whose packaging has been opened (for display, inspection, return unused). It works perfectly and is resold at a reduced price.
A unit restored by certified technicians: inspection, repair, cleaning, replacement of necessary parts and complete testing.
No. They are strictly visual. The device is 100 % functional, tested and guaranteed.
Warranty
Yes, all our appliances are covered by the legal guarantee of conformity provided by the Consumer Protection Act. Depending on the model, you may also benefit from the manufacturer's warranty, which covers manufacturing defects and technical problems arising from normal use.
Yes, an extended warranty can be added within 11 months of purchase. It offers protection for up to 5 years, ideal for ensuring the longevity of your appliances.
The warranty may include :
● Manufacturing defects
● Technical problems unrelated to faulty installation
● Non-conformities reported within the specified deadlines
● After-sales service assistance when required
For your warranty to be valid :
● New boxed units must be inspected within 48 hours of delivery.
● Products sold as is must be checked at the time of delivery, with reservations noted if necessary.
● The unit must be installed by a certified professional (RBQ license required).
If you have a problem with your device, you can :
● Contact our service department
● Submit a service request online
● Provide the necessary information (invoice, description of the problem, photos if required)
Our team will analyze the situation and suggest the best solution: repair, exchange, or referral to the manufacturer.
Yes, in certain situations. The following fees may apply:
● 150 $ if the problem is due to improper installation or use
● 1 additional $/km if your home is located more than 50 km from Montreal
This fee does not apply if the product has a defect covered by the warranty.
Delivery & Pickup
Yes, for several products. Your consultant will let you know if the model is available immediately.
We deliver to many regions in Quebec, including Montreal, Laval, Outaouais, Chaudière-Appalaches, Eastern Townships, Montérégie and more. Delivery to Ottawa available.
Yes, the old unit must be unplugged and ready. Fees may apply depending on the situation.
They vary by product and region. See our delivery policy for full details.
Payment & Financing
Visa, MasterCard, Interac, bank transfer and cash in store.
Yes, via our partner Flexiti several flexible plans available.
Returns & Refunds
All sales are final. However, as explained in our frequently asked questions, if your device presents a problem at the time of delivery or if it does not correspond to the description provided on the site, you can contact our after-sales service quickly. We will assess the situation to determine whether an exchange or suitable solution can be offered.
In exceptional cases where a return is accepted, a restocking fee of up to 25 % of the total amount may be applied. The cost of returning the device is also borne by the customer.
If the request is approved, a credit note equivalent to the amount paid (taxes included) may be issued.